Who is responsible
Elderwell Botanics Ltd., 12 Carliol Square, Newcastle upon Tyne, NE1 6UF, United Kingdom. Direct enquiries regarding data privacy to: [email protected].
Legal framework
All personal details are treated strictly in conformity with UK GDPR and the Data Protection Act 2018 alongside applicable regulations across United Kingdom. In instances of discrepancy between this document and legal mandates, statutory law holds precedence.
What we collect
Upon submitting an order, we record details required for fulfillment: recipient name, physical delivery address, email, telephone number, and purchased formulas. We do not collect or maintain payment card details on this website. During site navigation, our systems register technical data: internet protocol address, browser environment, and consulted pages, utilizing the cookies detailed hereafter.
- Customer identification and shipping information including full legal name, delivery address, email address, and telephone number.
- Transaction records, purchase histories, order references, and chosen settlement selections.
- Technical telemetry, device diagnostic data, browser specifications, and IP address collected via essential functional session cookies.
- Customer support inquiries, correspondence records, and communication histories.
Why we use it
- To execute transactions, dispatch consignments, and manage potential product returns.
- To respond to client correspondence and communicate order progress.
- To uphold digital security standards and assess website engagement.
- To distribute informational bulletins and offers, restricted solely to confirmed subscribers, with an opt-out facility accompanying every notice.
Recipients of personal information
Delivery operators obtain consignment particulars strictly to effect fulfillment. Payment institutions receive only the data essential to process settlements. Server hosting and analytical contractors handle records on our instructions under formal data protection agreements. We under no circumstances trade or sell personal data.
Elderwell Botanics Ltd. operates exclusively within the United Kingdom under domestic data protection standards; personal data is never sold, leased, or traded to commercial data brokers.
Data retention durations
Transaction archives are preserved throughout the period prescribed by commercial accounting statutes, then erased. Patron account records endure until you formally request account closure. Analytical aggregates are retained for 14 months.
Your rights
Pursuant to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, United Kingdom residents maintain the right to access their personal records, rectify inaccurate entries, request data erasure, restrict processing activities, and obtain data portability upon written notice.
Security
Elderwell Botanics Ltd. does not process, capture, store, or transmit payment card credentials or cardholder data, as customer orders are settled solely via Cash on Delivery or Direct Bank Transfer.
Questions about this policy
You may write to [email protected] or telephone our desk at +44 191 361 0180 during Mon-Thu 07:30-16:00, Fri 07:30-15:00, Sat 09:45-14:00, break 12:00-12:45. We answer every correspondence within one business day.
- Merchant
- Elderwell Botanics Ltd.
- Registered address
- 12 Carliol Square, Newcastle upon Tyne, NE1 6UF, United Kingdom
- [email protected]
- Phone
- +44 191 361 0180
- Working hours
- Mon-Thu 07:30-16:00, Fri 07:30-15:00, Sat 09:45-14:00, break 12:00-12:45
- Registration
- Company No. 04011481