Our 30-day guarantee
We invite you to experience the preparations of Elderwell Botanics. Should an item prove unsuitable, return it within 30 days and we shall reimburse the full purchase amount.
The promise
You may return your parcel within 30 days of arrival for any reason. We process reimbursements to the original remittance method within 3 business days of receiving the parcel.
1
30-day returns
Acceptable for any reason, including a simple change of mind.
2
Insured delivery
Should an item suffer transit damage or loss, we provide an immediate replacement or full reimbursement at our expense.
3
Secure payment
Payment is accepted either on arrival or via direct bank transfer: no online card prepayment is required, and no card data is ever gathered.
4
Real support
Our staff replies to messages at [email protected] within one business day.
How to claim
- Send an electronic message to [email protected] citing your order reference.
- We will provide return instructions and the dispatch address within one business day.
- Post the package to our address; your reimbursement is authorised immediately upon inspection.
Our complete terms are set out on the dedicated Returns policy and Delivery terms notices.