Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2-3 business days | £3.95 |
| DPD Next Day Domestic Parcel Delivery | 1-2 business days | £5.95 |
Transit estimates denote working days from departure. Deliveries to outlying rural territories may require an additional 1-2 days.
- We offer complimentary standard carriage on orders exceeding £45 throughout United Kingdom, whereas smaller consignments incur a charge of £3.95.
- Consignments typically arrive within 1-2 business days following departure.
- Purchases recorded prior to 12:00 on a business day are handed to the carrier that very afternoon.
- We accept returns within 30 days of receipt, provided the preparation remains unused and intact within its original carton.
- Payment: cash on delivery, bank transfer.
Order processing
Orders submitted prior to 12:00 on a business day are released for dispatch that day. Requests submitted following this cutoff, during weekends, or on bank holidays are forwarded on the next operating business day. A dispatch advice containing your order reference will be transmitted by email upon booking.
All capsules, botanical blends, and food supplement containers are packaged in tamper-evident containers featuring airtight induction seals, enclosed within cushioned corrugated boxes to prevent mechanical damage and exposure to moisture during transit.
Tracking your parcel
Upon dispatch, an automated email notification containing a valid tracking reference will be generated so you can track your parcel through the carrier portal at every transit milestone.
Lost or delayed parcel
Should consignment tracking show no progress for 5 business days, please write to us at [email protected] quoting your order reference. We shall initiate an investigation with the carrier and provide either a replacement dispatch or a complete refund, according to your preference, within 10 business days of your report.
Damaged on arrival
Inspect your delivery immediately upon receipt. If the outer shipping box or the internal product seal appears compromised, take clear photographs of the damage, retain all packaging components, and report the issue to [email protected] within 48 hours of delivery to initiate an inspection and prompt replacement.
Payment methods
We accept Cash on delivery, Bank transfer. Please note that we shall never solicit card particulars or banking credentials via telephone or electronic correspondence.
Delivery outside United Kingdom
Dispatches are made to designated international destinations. Delivery tariffs and expected schedules for each territory are displayed during checkout prior to final settlement. Applicable import customs and local charges remain the responsibility of the recipient.
Questions about this policy
You may write to [email protected] or telephone our desk at +44 191 361 0180 during Mon-Thu 07:30-16:00, Fri 07:30-15:00, Sat 09:45-14:00, break 12:00-12:45. We answer every correspondence within one business day.
- Merchant
- Elderwell Botanics Ltd.
- Registered address
- 12 Carliol Square, Newcastle upon Tyne, NE1 6UF, United Kingdom
- [email protected]
- Phone
- +44 191 361 0180
- Working hours
- Mon-Thu 07:30-16:00, Fri 07:30-15:00, Sat 09:45-14:00, break 12:00-12:45
- Registration
- Company No. 04011481