Frequently Asked Questions

We have compiled answers to the inquiries most frequently directed to our house. Here you will find precise details concerning our ingredients, sourcing standards, and recommended use.

1. 1

   how to choose vitamins for everyday immune support

   Look for formulations that combine food-state vitamin C, plant-derived vitamin D3, and gentle zinc rather than excessive synthetic doses. Our formula provides these nutrients alongside whole European elderberry in a clean capsule without bulking agents.

2. 2

   what is elderwell botanical defence made of

   Our formula contains four components: European black elderberry extract, organic acerola fruit powder, plant-source lichen vitamin D3, and chelated zinc bisglycinate. The shell is made purely from vegetable pullulan.

3. 3

   how to store these daily capsules properly

   Keep your jar securely closed in a cool, dry pantry away from direct sunlight. The amber glass container shields the delicate botanical pigments from ambient indoor light.

4. 4

   how to order and pay for my jar

   You may complete your order on our website without entering payment card information. We offer straightforward bank transfer instructions or the option to pay cash directly to the courier upon delivery.

5. 5

   how does delivery work from newcastle

   Our team prepares orders on business days from Carliol Square. Orders placed prior to 12:00 are packaged on the same day in protective recyclable materials and handed to our national courier partners.

6. 6

   how do returns work for unused jars

   You may return unopened products within 30 days of delivery provided the protective safety seal remains intact and the jar is in its original packaging. Customers cover the return carriage unless an incorrect or damaged item was supplied.